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FCA launches mortgage survey


FCA

The FCA has launched a survey to understand more about people with mortgages and how they manage them.

The regulator will collect information during August and September 2017 with the survey being conducted by Kantar Public.

The independent research organisation will write to customers inviting them to participate.

If customers haven’t opted out after 14 days, Kantar will follow this up with a phone call.

The FCA thanked in advance everyone who will take part in the research.

“These findings will help us understand more about consumers and how they are managing their mortgages and any engagement with their lenders,” said the regulator.

“The research is due to be published in early 2018."

The survey is confidential and any information received by the FCA will not identify individual customers.





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