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UTB expands mortgage underwriting team


United Trust Bank

United Trust Bank (UTB) has made changes to its mortgage underwriting team as it looks to improve scalability to accommodate increasing loan volumes.

The specialist bank’s mortgage department has restructured its underwriting function into specific teams who will now manage applications from brokers looked after by specific regional business development managers (BDMs).

This means that brokers can deal with the same BDM and team of underwriters on every case they submit, which UTB hopes will develop stronger relationships and continuity over decision making.

As a result of the restructuring, UTB has made several internal promotions and external hires.

Gina Fry and Laura Eccles have been promoted to underwriting manager roles, while David Burke has joined the bank from NatWest to hold the same role.

All three will report to Toby Wilson, who has been promoted to head of underwriting for mortgages.

“Our mortgage business is growing quickly and with plans for further product development in the future we wanted to ensure that our underwriting and servicing could continue to accommodate increasing volumes without letting our high standards slip,” said Buster Tolfree, commercial director of mortgages at UTB (pictured above, top left).

UTB’s wider mortgage team has grown to 25 people in less than two years, with 13 joining the team in 2017 alone.

“Organising the underwriting and servicing functions to support the brokers looked after by specific BDMs made perfect sense to us,” added Buster.

“We are a people business and enjoy building and maintaining strong, rewarding relationships with our introducers.

“Having three smaller teams dedicated to specific brokers will enable us and the brokers to get to know each other better and to build a greater understanding of each other’s businesses.

“As we continue to extend our product range and the number of brokers we deal with, we can easily replicate this model as needs require, ensuring that UTB remains a top pick for brokers and their customers.”

Pictured above: back row from left to right – Buster Tolfree, David Burke, Toby Wilson. Front row from left to right – Laura Eccles, Jigar Patel, Gina Fry.





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